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Someone can't join my shopping list

When someone can’t join your list, first check how you sent the invitation: as a link or by email. That decides what to check next.

A link works for anyone, even without a Listonic account, but they need to open it and accept the invitation. Pass these steps on to the other person:

Step by step4 steps
  1. Open the link from the message on a phone with an internet connection.
  2. If you don’t have Listonic, install the app from the store and then open the link again.
  3. If the app asks for a name, type it.
  4. Tap Open list to join the list.

If they tapped Discard invite, they just need to open the link again. A link opened on a computer opens the list in the browser, with no app to install.

A link stops working when the person who created the list stops sharing it or deletes it. The other person can’t join through that link anymore, even if they received it earlier.

If you still have the list, send a new link: open the list, choose Share in the list menu  and tap Copy link. Anyone who’s on the list can send a new link.

Invitation by email

After an email invitation, the list appears for the other person automatically, but only in the Listonic account that uses that address. Check what the sharing window shows next to their address:

  • Pending status: there’s no Listonic account for that address. Ask which address they use in Listonic and invite that one, or send them a link.
  • They use Listonic without an account: an email invitation won’t reach them until they create an account with that address. The easiest option is to send them a link.
  • No pending status, but they still can’t see the list: ask them to check the address on the account tile at the top of their Profile. If they sign in with Apple and hid their email, it shows an address created by Apple. If it’s different from the one in your invitation, the list went to another account.

It still doesn’t work

First, refresh lists on the phone of the person who created the list:

Step by step3 steps
  1. Tap your avatar in the top left corner to open your Profile.
  2. Select Help & feedback .
  3. Tap Refresh lists.

If that doesn’t help, the other person can refresh their lists the same way too and check Google Play or the App Store for the latest version of Listonic.

If the list still doesn’t appear, write to us from the app: Help & feedback  → General feedback → Something isn’t right . A message sent from the app includes technical details that help us look into the problem. Add:

  • The list name: an approximate one is enough.
  • How you invited them: a link or email.
  • People on the list: account email addresses, or the names of people who use Listonic without an account.
  • What happens when they open the link: ideally with a screenshot.

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