My shared shopping list isn't syncing

Changes on a shared list should appear for everyone automatically when their phones are online. If that’s not happening, go through the checks below on every device where you use the list.

Check that the other person is on the list

On your phone, open the list and tap the sharing icon  in the top bar, to the left of the list menu . In the browser, choose Share  in the list menu. Check that you can see the other person among the people the list is shared with. If they’re not there, or you see pending next to their address, they haven’t joined the list yet.

Check the connection, app and account

You can keep using the list offline, but your changes are sent, and other people’s changes arrive, only once you’re back online. On every phone, check:

• Connection: whether the phone is on Wi-Fi or has mobile data turned on.
• App version: whether there’s a newer version of Listonic in Google Play or the App Store.
• Account: if you use an account, whether you still see your email address on the account tile at the top of your Profile. Sometimes an app or phone system update signs you out. If you see Log in, sign in again to the same account.

Refresh lists

First, pull the list down to refresh it. If the changes still don’t show, refresh all lists. Do this on every phone where you use the list, not just the one that’s missing changes. If you use an account, only refresh lists once you can see your account in your Profile. Refreshing lists without being signed in to the right account can cause further problems.

From then on, new changes should appear on their own, without refreshing. In the browser, just reload the page.

When to contact us

Refreshing lists helps when syncing has stopped once. Write to us in these situations:

• Refreshing only helps for a while: if you have to refresh lists after every change, the problem is still there. Don’t keep refreshing, let us know instead.
• Items or lists disappeared after refreshing: don’t refresh again, and write to us straight away.

You can write to us from the app: Help & feedback  → General feedback → Something isn’t right . A message sent from the app includes the technical details we need. Add:

• The list name: an approximate one is enough.
• People on the list: account email addresses, or the names of people who use Listonic without an account.
• An example: what was changed, on which phone, and where the change is missing.
• What refreshing did: whether refreshing lists helped, even for a while.