Premium isn’t working after my purchase

If you still see ads or locked features after buying, first check that your phone uses the store account Premium was bought with. Then restore your purchase in the app. If that doesn’t help, contact us.

Check your store account

Premium is linked to the Google Play or Apple account that paid for it, not to your Listonic account. If your phone uses a different store account, the app can’t see the purchase, even if you sign in to Listonic the same way as before.

• Android: open your Google Play subscriptions and check that Listonic is there.
• iPhone: open Settings on your iPhone, tap your name, then Subscriptions, and check that Listonic is there.

If Listonic isn’t there, Premium may have been bought with another account or in the other store, for example on your previous Android phone. Also check that the payment isn’t still pending.

Restore your purchase in the app

When the store account is right, ask the app to check your purchase again. Your phone needs an internet connection while you do this.

Restoring a purchase isn’t a new purchase, and you won’t be charged.

Premium is still missing

Contact us from the app: tap your avatar, then Help & feedback , General feedback and Something isn’t right . We can check your purchase faster if your message includes:

• Your phone: Android or iPhone, and what you see in the app.
• Proof of purchase: for Google Play, the order number starting with GPA; for the App Store, the confirmation email from Apple.
• Changes: whether you changed your phone, operating system or store account.

In screenshots, cover your payment details and other purchases. Never send your password or full card number.

Lifetime Premium can’t be restored

Lifetime Premium is no longer available to buy, but if you bought it earlier, we still honor it. This kind of purchase can be harder to restore, especially after you change your phone or store account.

If Restore purchases doesn’t help, contact us from the app in the same way as above and include proof of purchase:

• Google Play: the order number starting with GPA, for example from Google’s email or your Google Play order history.
• App Store: the receipt or purchase confirmation from Apple’s email.

We look at each case individually and will reply with what we can do.