Listonic Help
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I can't sign in or reset my password

If you can’t sign in to Listonic, first check that you’re choosing the right sign-in method. If your account was created with email, you can also reset your password. If that doesn’t help, contact us.

Check your sign-in method

You can only open your Listonic account with the method that was used to create it. An account created with Google has no Listonic password, and an account created with email won’t open with the Google button.

  • Account created with Google, Facebook or Apple: tap the same button and choose the same Google, Facebook or Apple account.
  • Account created with Apple, and you now use Android: Apple sign-in only works on iPhone. Contact us and we’ll check how you can sign in.
  • Account created with email: check that you’re entering the same address, with no typos. If you’re still signed in on another device, you’ll see the account’s address there, in the tile at the top of your Profile.

Reset your password

Resetting only works for an account created with email. We’ll send a link to set a new password to the account’s address.

On AndroidOn iPhoneIn the browser5 steps5 steps4 steps

Android

  1. Tap your avatar in the top-left corner to open your Profile.
  2. Tap Log in, then Log in with email.
  3. Tap Forgot password?.
  4. Enter the account’s email address and tap Reset password.
  5. Open the email from Listonic and tap the link to set a new password.

iPhone

  1. Tap your avatar in the top-left corner to open your Profile.
  2. Tap Log in, then Log in with email.
  3. Tap Forgot password?.
  4. Enter the account’s email address and tap Reset password.
  5. Open the email from Listonic and tap the link to set a new password.

Browser

  1. Go to app.listonic.com and click Log in in the top-left corner.
  2. Click Forgot password?.
  3. Enter the account’s email address and click Reset password.
  4. Open the email from Listonic and click the link to set a new password.

In the browser, you can also click Log in without password. Enter the account’s email address and we’ll send you a link that signs you in straight away. The app doesn’t have this option.

Look in your spam folder and in any promotions or updates tab. If there’s no email from Listonic there either, check whether the account was created with a different address, or with Google, Facebook or Apple.

You still can’t sign in

Contact us from the app. Your message then includes technical details that make it easier for us to check your account.

On AndroidOn iPhone4 steps4 steps

Android

  1. Tap your avatar in the top-left corner to open your Profile.
  2. Tap Help & feedback .
  3. Tap General feedback, then Something isn’t right .
  4. Describe the problem and send the message.

iPhone

  1. Tap your avatar in the top-left corner to open your Profile.
  2. Tap Help & feedback .
  3. Tap General feedback, then Something isn’t right .
  4. Describe the problem and send the message.

In your message, include:

  • Email address and sign-in method: the account’s address, and whether you sign in with Google, Facebook, Apple, or email and password.
  • What happens: where sign-in stops and what message you see. You can attach a screenshot.

You can also email us at support@listonic.com.

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