My shopping lists or items disappeared

Before you assume your lists or items are gone, check the places below. Most often, the items are among the bought ones, and the list is in Trash or in another account.

Items are missing from a list

An item you can’t see is often still on the list, or you can quickly bring it back. Check which of these fits your situation:

• The item was checked off: bought items move to the bottom of the list. Scroll to the end of the list, and if you can’t see them there, tap Show checked items .
• The item was just deleted: right after you delete it, a bar with Undo appears at the bottom of the screen. Tap it before it disappears. Trash only keeps whole lists, not single items.
• All bought items were deleted: the Delete checked-off items option in the list menu deletes all checked-off items at once, also on a shared list.
• The list is shared: another person on the list may have checked off or deleted the items. Ask the people you share the list with.

A whole list is missing

A deleted list doesn’t disappear for good straight away. Check these in order:

• Trash: a deleted list goes to Trash , where you can restore it. On your phone, open it from the menu  at the top of the Lists tab. In the browser, open it from the menu on the left.
• A list shared with you: if it disappeared, the person who created it may have deleted it or stopped sharing it. Such a list doesn’t go to your Trash. Ask that person whether the list still exists and for a new invitation.
• Another account: check the address on the account tile at the top of your Profile. If accounts were created in different ways, for example with Google and with email, they can be two separate accounts with different lists.

After changing phones or reinstalling

First, check that you signed in to the same Listonic account on the new phone as before. If you still have your old phone, don’t remove Listonic from it, and write to us from the app on that phone, even if the lists are no longer visible there. Its technical details help us look for your lists.

If you use Listonic without an account, your lists aren’t linked to an account you can sign in to, so you can’t open them yourself on another phone. Write to us, and we’ll check whether they can be found, although it isn’t always possible.

The list is on another device

If you can see the list or items on another phone or for another person on the list, the data isn’t gone, it just hasn’t synced. Refresh lists on the phone where they’re missing:

If something disappeared right after refreshing lists, don’t refresh again, and write to us straight away.

How to report missing data

You can write to us from the app: Help & feedback  → General feedback → Something isn’t right . A message sent from the app includes technical details that help us look for your lists. We’ll check whether they can be found and restored, although it isn’t always possible. Add to your message:

• Approximate names of the lists or items: exact names aren’t needed.
• When you last saw them: an approximate day is enough.
• What happened before: for example, a phone change, signing in, an update or refreshing lists.
• People on a shared list: that person’s account email address or name.
• Your old phone model: if the lists disappeared after changing phones.