Listonic Help
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Listonic crashes, freezes or won’t open

If Listonic suddenly closes, stops responding or won’t open, start with two safe steps. If they don’t help, send us a report describing the problem and we’ll help find the cause.

Try this first

These steps don’t remove your lists and often solve the problem.

Step by step2 steps
  1. Check Google Play or the App Store for a newer version of Listonic and install it.
  2. Close Listonic completely and open it again.

Report the problem from the app

If Listonic opens, send your report straight from the app. The message then includes technical details, such as the app version and phone model, that help us find the cause faster.

On AndroidOn iPhone4 steps4 steps

Android

  1. Tap your avatar in the top-left corner to open your Profile.
  2. Select Help & feedback .
  3. Tap General feedback, then Something isn’t right .
  4. Describe the problem and send the message.

iPhone

  1. Tap your avatar in the top-left corner to open your Profile.
  2. Select Help & feedback .
  3. Tap General feedback, then Something isn’t right .
  4. Describe the problem and send the message.

In your message, include:

  • What happens: the app closes, freezes or doesn’t open at all.
  • What you were doing: the action just before the problem, such as opening a list or adding an item.
  • How often: every time or only sometimes, and since when.
  • A screenshot or short recording: if it shows the error or the steps.

The app won’t open at all

You can also send a report without opening the app, straight from the Listonic icon on your phone.

On AndroidOn iPhone3 steps3 steps

Android

  1. On your phone’s home screen, press and hold the Listonic icon.
  2. Select Something wrong? to open a new email to the Listonic team.
  3. Describe the problem using the list above and send the email.

iPhone

  1. On your phone’s home screen, press and hold the Listonic icon.
  2. Select Something wrong? to open a new email to the Listonic team.
  3. Describe the problem using the list above and send the email.

You can also email us directly at support@listonic.com. Include the details from the list above, your phone model, operating system version and Listonic version if you know them, and whether you use a Listonic account.